Returns and refunds

Returns & Refunds Policy

At Trendora 601, we want you to be happy with your order. Because many of our products are custom-made, personalized, or made to order, please review our policy carefully before purchasing.

Custom & Personalized Items

All sales are final on custom, personalized, and made-to-order products. These items are created specifically for you and cannot be returned, exchanged, or refunded due to incorrect sizing, change of mind, or ordering the wrong item.

Please double-check names, spelling, colors, sizes, quantities, and other personalization details before submitting your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact Trendora 601 within 3 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging. Once reviewed, we will work with you to provide an appropriate replacement or refund when applicable.

Please do not discard damaged items or packaging until your claim has been reviewed.

Non-Custom Items

Unused, non-custom merchandise may be eligible for return within 14 days of delivery. Items must be unworn, unused, and in their original condition and packaging.

Unless the item was damaged, defective, or incorrect, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Apparel & Sizing

Please review available sizing information before ordering. Because apparel sizing can vary by brand and style, we cannot guarantee that every item will fit the same.

Custom apparel cannot be returned or exchanged because of sizing issues when the size ordered was correctly fulfilled.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Once a custom or personalized order has entered production, it cannot be canceled or refunded.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

Shipping Issues

Trendora 601 is not responsible for packages that are delayed by the shipping carrier or incorrectly delivered because an incorrect or incomplete shipping address was provided at checkout.

If your tracking shows a package as delivered but you cannot locate it, please contact the shipping carrier first. We will assist when reasonably possible.

Questions?

Have a problem with your order? Please contact us before assuming nothing can be done. We want the opportunity to review the situation and make things right when appropriate.

Trendora 601 ⚡

Thank you for shopping small and supporting our business.